Answers
In under a minute, at 3 in the afternoon or 3 in the morning. Someone who already bought never waits for you to find a free moment to be looked after.
I'll stay on your case until it's closed.
Coming soon
Atenty. · Customer Care Manager
No customer is left without an answer.
Atenty is your Customer Care Manager: she answers anyone who already bought from you in under a minute, turns every problem into a case with a number and follow-up, flags status updates before customers ask, and closes each case only when your customer confirms it's truly resolved. She writes like a person. She cares like a Protector.
In development — Atenty is the sixth of the family to arrive. Today you can save your spot and see, for free, how she would care for your business's customers in her first week of cases.
The method
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The Protector's method: every problem becomes a case. And every case, a customer who comes back.
No empty "we'll get back to you", no complaints lost in a chat thread. Atenty runs the same sequence with every customer who already bought, at whatever hour they write:
Opens the case
Every problem becomes a case: with a number, an owner, and a next step with a date. The customer leaves knowing exactly what happens next — never empty-handed.
Resolves within your guidelines
She applies the resolution guidelines you set once: exchanges, replacements, reshipping, rescheduling, or refunds up to your limit. Anything beyond them reaches you the same day, case fully assembled.
Stays on it until the confirmed close
She chases the case, not your customer: every update is sent by her, unprompted. And a case closes only when the customer says it's resolved — replying is not resolving.
Learns the pattern
If three customers complain about the same thing, it's not bad luck: it's a pattern. Atenty spots it and brings it to you with a proposal, so you fix the business, not just the messages.
You set the guidelines. Once.
What she can resolve on her own, how much she can refund, and what is never promised in your business. Set when you hire her, and they stay. Inside those guidelines, Atenty cares on her own — and anything beyond them, she hands you fully assembled.
You get the state of your customers. Every week.
How many cases opened, how many closed with confirmation, how long they took, and which pattern is repeating. Five lines, no spreadsheets, no smoke.
How she works: the three pillars
Understands your trade
What counts as a case — and how long it can wait — is different in every trade: in food it's solved in minutes; in an appointment business, before the customer leaves home. Atenty works to your trade's tolerance, not a generic one.
Reads the truth from your system
She answers with the real status from your schedule, your store or your shipping — read from where the data lives, never with generic lines. And if something is delayed, she says so with the real timeframe, before anyone asks.
Asks the bare minimum
She asks you only about the gaps in your guidelines, once. Your customer, never what your business already knows: not the detail they already gave, not the status your system already has.
What she does
Caring for the people who already bought, case by case
Atenty's metric is not "messages answered": it's cases closed with your customer's confirmation, and customers who come back.
Answers in under a minute
Every post-sale question answered in under a minute, 24/7, across your business's channels: WhatsApp, Instagram, email and Google. People who already bought stop waiting.
Cases and complaints
Every problem becomes a case with a number, a dated next step, and her own follow-up. Never again a complaint lost in the owner's chat, or an empty "we'll let you know".
Status, bookings and services
Real status read from your system: where the order is, when the appointment is, where the service stands. Never an "it's on its way" that isn't true.
Proactive notice
If something runs late, Atenty flags it before the customer asks: what happened, what's being done, and the realistic new timeline. A delay becomes proof your business cares.
Google reviews
She asks for the review at the peak of satisfaction and answers every one: the good ones with brief, template-free gratitude; the bad ones with impeccable public containment and a private case opened on the spot.
Recovery and loyalty
She checks that every case truly ended well, spots the customer who's gone quiet, and proposes the right touch to bring them back. No spam, no invented discounts.
The case report
Every Friday, "The state of your customers": cases, times, recovered customers, reviews, and the pattern that repeated most — with her proposal to fix it.
Everything on record
Each customer's file: what they bought, what they were promised, and every case with its outcome. Your business stops caring "from memory".
Trades
Every trade has its cases. Atenty knows them.
The method is the same everywhere; the tolerance isn't. Pick your trade and see how Atenty works with customers like yours:
Food service
Restaurants, cafés and delivery. Here a case is resolved in minutes: the customer still has the food — or the anger — warm.
Appointments
Salons, clinics and workshops run on a calendar. The answer arrives before the customer leaves home.
Stores
Online and physical. "Where is my order?" is answered the same day, with the real status read from your system.
Classes & courses
Academies, gyms and courses. Every problem is solved within the day, with compensation — and no student goes cold in silence.
How she talks
Like a person. Never like a call center.
No "we sincerely regret the inconvenience": Atenty chats in short bubbles, like someone from the business texting from their phone. This is her defining moment — an angry customer:
hi, I've been waiting a week for my sofa and nobody tells me anything. this is a disgrace
Atentyyou're absolutely right to be upset, I'm sorry
I just opened your case, it's number 114, and I won't let go of it until the sofa is in your home
first thing tomorrow I'll message you myself with the new delivery time — you don't have to chase me
ok… thanks for answering, at least
of course. I'll write to you tomorrow myself, promise 🛡
Example with a sample business. Her voice adapts to your trade; the resolution guidelines are set by you.
Live demo
Put her to the test: you are the customer
Pick one of these complaints and watch Atenty work, live: she contains, opens the case, flags the update before you ask, and doesn't close it until you confirm it's truly resolved.
Interactive demo with scripted answers in Atenty's real voice. With your customers, every answer comes from your business's real data.
Your guidelines
Atenty cares on her own, inside your guidelines. Beyond them, you decide.
When you hire her you set your guidelines once. Try them here: tap your decisions and watch the guidelines take shape — the ones Atenty would care for your customers under. If a case leaves that frame, she doesn't improvise: she hands it to you the same day, case assembled and solution recommended.
Refunds Atenty can authorize on her own
Exchanges and rescheduling
What she always escalates to you (pick as many as you want)
With a customer who insults her
A week
What a week with Atenty looks like
Every question · under a minute
Between your customer writing and Atenty answering, not a minute goes by. Ever, at any hour.
Every day · Case review
No case sleeps without a dated next step: whatever is due today moves today, or escalates today.
Friday · The state of your customers
Cases closed with confirmation, resolution times, recovered customers, reviews, and the pattern that repeated most.
Always · A full record
Every customer with their file: what they bought, what they were promised, and every case with its outcome.
The state of your customers
What your Friday looks like
A sample weekly report, with sample numbers:
🛡 The state of your customers — Week 12 (sample)
Cases: 23 opened · Closed with confirmation: 21 · Average resolution time: 26 h · First answer: under 1 minute
Recovered customer: a delayed-delivery case ended in a 5-star review after the proactive notice and the confirmed close.
The week's pattern: 4 cases about the same shipping timeframe. Proposal: adjust the timeframe promised on the product page.
Escalated to you: 1 refund above your guidelines limit. It's waiting for you, case assembled and solution recommended.
See a full report → · This is how a case gets closed, message by message →
The family
Everyone at their post
Posty creates. Venty closes. Growty brings. Gesty organizes. Talenty looks after the team. Bossty directs. Atenty protects your customers. Atenty doesn't do the others' jobs: she makes every customer who already bought from you stay, return, and recommend you.
Trust, in writing
What Atenty does NOT do
She doesn't invent status or deadlines
If the real data doesn't back it, she doesn't say it: she opens the case and finds out. Never an "it's on its way" out of thin air.
She doesn't promise beyond your guidelines
No refunds, replacements or compensation past your limit without you. Anything beyond them reaches you the same day, case assembled.
She doesn't buy or incentivize reviews
No fake reviews, no "here's a gift for your review". Your business's reputation is earned by caring, not by buying opinions.
She never leaves a case without a next step
Every case has a number, an owner and a date. And no case closes until your customer confirms it's resolved.
Comparison
Three ways to look after your customers
Straightforward: this is what happens to every post-sale question depending on who handles it. It isn't magic — it's structure.
| You, when you can | A support employee | Atenty. | |
|---|---|---|---|
| First answer | When you see the message | During their working hours | In under a minute, always |
| Coverage | Your waking hours | Their shift | 24 hours, every day |
| Status updates | If you remember | If they have time | She writes first, always |
| Reviews | Almost never asked for | Sometimes | At the peak of every closed case |
| Memory | Your head | Their notebook | Every case with a number and a history |
| When you're away | Nobody | Nobody off-shift | Atenty |
Questions
What everyone asks first
Can people tell she's an agent?
Atenty writes the way a person writes from their phone: short bubbles, natural language, zero call-center formulas. And if asked directly, she doesn't pretend to be a person: she's part of your business's team, from the Bambooty office.
Does she replace whoever does support today?
She covers what slips through any human's fingers: answering everything in under a minute and staying on every case until the customer confirms it's resolved. Sensitive cases or anything beyond your guidelines stays yours — Atenty brings them to you assembled, the same day.
What happens if a customer gets really angry?
That's her moment: first she contains — she takes the customer's side, no excuses —, opens the case with a next step and a date, and sends every update without being chased. If the case is serious or beyond your guidelines, it reaches you the same day with full context; her voice with the customer stays hers until you decide.
Do I need Posty Total, or is it the same thing?
It's not the same, and you never pay twice. Today, customer care lives inside Posty's Total plan: if you already have it, your care is already covered, and when Atenty launches you'll receive her included for your contracted cycle. Atenty is the post-sale specialist: cases followed until the confirmed close, proactive notices, and customer recovery. Posty keeps content and community; and if there's buying intent, the conversation is Venty's.
When does she launch? What does she cost?
Atenty is in development — she's the sixth of the family to arrive — with no invented date, but her launch prices are already set: USD 239.99 / 339.99 / 439.99 per month depending on the plan. Today you save your spot for free and get her first week of cases as a gift: how Atenty would care for your business's customers.