The state of your customers

The Friday report, in full

Every Friday, Atenty sends each business owner this report: what happened with their customers, what got closed, what is at risk and which pattern keeps repeating. This is a sample report, with a sample business and sample data — El Roble Furniture, the same store from case 114 — so you can see exactly what you will receive.

🛡 The state of your customers — El Roble Furniture (sample report)

23

cases received this week

21

closed with the customer's confirmation

< 1 min

first response time

6

new Google reviews

The week's cases

Case 114The sofa that never arrived: delayed delivery, a proactive notice and delivery completed the next day. See the full case →Closed with confirmation ✓
Case 115A question about a coffee table's status: answered in under a minute with the delivery day and window.Closed with confirmation ✓
Case 117The customer asked to change the upholstery before dispatch: change applied under your guidelines, at no cost. Waiting for her to confirm she's happy with it.Waiting for confirmation
Case 118A second delay with the same customer: on priority follow-up, with a daily update until delivery. If it isn't resolved by Tuesday, it escalates to you with the recommended solution.Customer at risk
Case 119A 2-star review over a delay: public containment and a private case opened on the spot. The customer accepted the new delivery timeframe.In follow-up

Plus 18 more cases, all closed with confirmation or with their next step dated. Not one was left without an answer.

The week's pattern

Delivery complaints pile up on Mondays. Of this week's 7 delivery cases, 5 arrived on Monday: they are the weekend orders, which leave Monday afternoon but were promised "for Monday". The problem isn't the delivery: it's the promised timeframe.

The action Atenty already took: she proactively messaged the 6 customers with a delivery promised for next Monday, with the realistic arrival window, before they asked. And she leaves you a one-tap proposal to approve: change the product page for weekend orders to promise "Tuesday" instead of "Monday". Approve it, and the pattern disappears at the source.

Escalated to you

1 case: a refund above your guidelines limit. It's waiting for you with the full case, the customer's history and the recommended solution — you just decide.

🛡 Get "The state of your customers"

When Atenty opens, the Friday report starts going out. Leave your email and we'll send it to you: the full sample one, and yours — with your business's real cases — from the very first week.

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